Merchandise must not show any sign of wear and tags must still be attached to the article. The customer has 7 days from the day the product is received to be eligible for a refund. Exchanges will be granted up to 10 days from the day the product was received. Please email us at lovememore39@ gmail.com to request a refund or exchange. If the product has a defect, shipping cost will be covered by Love Me More. However, if there is no defect, the customer will be responsible for shipping costs.